1. Merchant of record
Paddle is the merchant of record for Avvio subscription purchases and renewals. Refunds for those charges are handled through Paddle.
2. Refund window
Refund requests must be made within 14 days of the original transaction date. For subscription renewals, refund requests must be made within 14 days of the most recent renewal date.
3. How refunds are handled
Refund requests are reviewed and processed by Paddle in accordance with Paddle's buyer terms, refund policy, and applicable law.
4. Subscription cancellation
Cancelling a subscription stops future renewals. Cancellation does not by itself create a refund outside the applicable refund window.
5. Client payments inside the platform
Payments collected by agencies from their own clients through Avvioare not covered by this refund policy. Those payments are governed by the agency's own terms with its clients.
6. Contact
For Paddle charges, use the Paddle support or refund channels linked in your receipt or subscription confirmation. If you contact Avvio directly, include the billing email, workspace name, and charge reference so the request can be routed correctly.